Every job position has customers. This webinar helps participants explore who their customers are.
Intended Audience:
General
Learning Objectives:
- Define who customers are
- Define service
- Explain RATER - the five service quality elements
- Discuss the communications/customer service connection
Pre-requisites/Learning Level:
No Pre-requisites
Competencies addressed:
Communications 1.5. Provide clear and concise feedback that communicates expectations to peers, management, and customers.
CEUs Offered:
Cost:
Free
Modality/format:
Online Self-Pace
Length:
1 hour
Presenter(s) and/or Content Experts:
Technical requirements:
- Adobe Acrobat Reader
- Speakers
Registration requirements:
Register a free account
