Managerial Communications

Category: Communication

On completion of this course, the user will be able to demonstrate written and oral communication skills that are needed as a leader in a health department by:  identifying communication skills, listing effective presentation skills, and distinguishing different writing techniques.

Intended Audience:

Learning Objectives:

  • Module 1:  Effective Interpersonal Communication - Distinguish the fundamental elements of message, explain the message model, identify tangible and intangible barriers, distinguish the levels of listening, describe the guides to good listening,and explain the key points of basic interpersonal communication
  • Module 2:  Presentation Skills - Identify the objectives of a good presentation, Distinguish physical, mechanical, and paralinguistic aspects of a presentation, identify ways to open a presentation, explain three things audiences respond to most, create a checklist of presentation skills, identify correct ways of presenting visual aids, identify ways to close presentations, and list ways to answer questions during and after a presentation
  • Module 3:  Good Writing Techniques - Differentiate among the states of writing, identify the proper use of transitions when writing, demonstrate appropriate use of descriptive adjectives, and demonstrate correct document formatting

Pre-requisites/Learning Level:


Competencies addressed:

Communication 1.2, 1.3 and 1.10.  Communicate effectively both in writing and orally with level appropriate for content and audience.  Utilize effective communication to facilitate team development.  Deliver organized and effective presentations
or messages for diverse audiences and various purposes.

CEUs Offered:





Online Self-Pace


3 hours

Presenter(s) and/or Content Experts:

Technical requirements:

  • Adobe Acrobat Reader 
  • Speakers

Registration requirements:

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Creation and/or update: September 28, 2013