Communication

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Exploring Cross-Cultural Communication

Course Title surrrounded by Ten Essential Services

This course invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communications, and strategies for communicating more effectively.

Intended Audience

General

Learning Objectives:

  • Give examples of discriminating and non-discriminating practices in providing public health services...
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Cross-Cultural Communication and Nutrition Assessment

A woman holding a baby

This course is designed for WIC personnel and other health care providers who complete nutrition assessments. Awareness of cross-cultural communication allows WIC personnel to create a more rich and enhanced assessment and counseling experiences with clients. The goals of the course are to:

  • Describe cross-cultural communication and why it is necessary in practice.
  • Provide examples of effective communication techniques when completing nutrition...
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Basic Customer Service Skills: "Hello" Now What? Telephone Skills

This course covers the basics of communication techniques for the telephone.  Immediately following the review of the basics, this webinar will provide some additional information and tips to help improve your effectiveness when answering the telephone.

Intended Audience:

General

Learning Objectives:

  • Recognize the importance of three critical values
  • Learn three primary telephone skills
  • Review basic procedures of answering a...
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Basic Customer Service Skills: Customer Service 101

Every job position has customers.  This webinar helps participants explore who their customers are.

Intended Audience:

General

Learning Objectives:

  • Define who customers are
  • Define service
  • Explain RATER - the five service quality elements
  • Discuss the communications/customer service connection

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

...

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Productive Communication Skills

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
This course is designed to provide you with the communication skills you will need to help you take the next step up in your organization. After taking this course, you will be able to reach a positive outcome with those you supervise by understanding personal communication style differences, using turn-taking...

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Effective Communication for Environmental Public Health

Contact: N/A
Phone: (206) 685-1130
E-mail: nwcphp@u.washington.edu

Description:
Do you find yourself struggling to communicate your public health message? This self-paced, interactive module is designed for public health professionals, especially those responsible for implementing environmental health programs. It introduces key communication strategies to help field workers successfully educate the...

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Leadership Management Communication

No matter how effective a leader/manager you already are, this course is designed to refresh and refine the skills needed to lead your teams to success in today's fast-paced and stressful health care environment.  By exploring effective leadership styles and strategies, this course provides specific tools to enhance leadership/management communication.

Intended Audience:

Learning Objectives:

By the end of the course, you should be able to do the following:

    ...
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Managing Diversity Begins With You

The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.

Intended Audience:

...

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Improving Interpersonal Communication and Relationships

The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances career mobility. The communication elements discussed in this course are designed to provide insight into your professional and personal communication.

Intended...

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The Messenger Chronicles: Managing Stress and Time

Title  - The Messenger Chronicles! Effective Communication Strategies for Difficult Conversations

The "Messenger Chronicles" online training series presents ideas for communication in difficult situations.  The "Managing Stress and Time" module, helps learners to recognize the symptoms of stress and the factors that may increase their susceptibility to stress.  Strategies to manage stress are offered in the scenario-based training.  Learners are also given a framework for managing and prioritizing tasks to help minimize "stress-causing" situations.  Job aids like the "Project Startup...

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