Communication
Improving Interpersonal Communication and Relationships |
The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances career mobility. The communication elements discussed in this course are designed to provide insight into your professional and personal communication. Intended...More About This Course |
The Messenger Chronicles: Managing Stress and Time |
The "Messenger Chronicles" online training series presents ideas for communication in difficult situations. The "Managing Stress and Time" module, helps learners to recognize the symptoms of stress and the factors that may increase their susceptibility to stress. Strategies to manage stress are offered in the scenario-based training. Learners are also given a framework for managing and prioritizing tasks to help minimize "stress-causing" situations. Job aids like the "Project Startup... More About This Course |
Managerial Communications |
On completion of this course, the user will be able to demonstrate written and oral communication skills that are needed as a leader in a health department by: identifying communication skills, listing effective presentation skills, and distinguishing different writing techniques. Intended Audience:Learning Objectives:
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Basic Customer Service Skills: The Heart of Communications |
This course covers the basics behind effective communications. The "Total Package" of communication helps participants understand the components of communication. The communication process, the importance of listening, and barriers to effective communications are also discussed. Intended Audience:General Learning Objectives:
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The Messenger Chronicles: Introduction & The Four Cs |
Contact: Brandi Bordelon The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting responsibility for one's own... More About This Course |
Social Marketing and Public Health: Effective Campaigns and How They Work |
This presentation provides an overview of the theories behind social marketing, social marketing strategies, how it works, and examples of effective campaigns Intended Audience:Learning Objectives:By the end of the course, you should be able to do the following:
Pre-requisites/...More About This Course |
