The Messenger Chronicles: Managing Stress and Time

Category: Communication

The "Messenger Chronicles" online training series presents ideas for communication in difficult situations.  The "Managing Stress and Time" module, helps learners to recognize the symptoms of stress and the factors that may increase their susceptibility to stress.  Strategies to manage stress are offered in the scenario-based training.  Learners are also given a framework for managing and prioritizing tasks to help minimize "stress-causing" situations.  Job aids like the "Project Startup Tool" and the "Urgent/Important Matrix" are provided for learners' use.

"Managing Stress and Time" features strategies and frameworks used in real world situations that learners can apply to their own environments.  Open-ended and multiple-choice questions give learners the opportunity to reflect on the course content and compare their thoughts to expert recommendations.

Intended Audience:

Learning Objectives:

At the end of this course, you will be able to do the following:

  • List four symptoms of stress
  • Describe two ways people react to stress
  • List some factors that affect a person's vulnerability to stress
  • List and describe four ways to manage stress
  • Explain the "myth of multi-tasking"
  • Describe how the "Urgent/Important" matrix can be applied to your work
  • List two reasons why a person may procrastinate

Pre-requisites/Learning Level:


Competencies addressed:

Communication 1.5.  Provide clear and concise feedback that communicates expectations to peers, management, and customers

CEUs Offered:

CHES to receive 1 Category / CECH in health education, 1 contact hour in nursing continuing education






Online Self-Pace


20 minutes

Presenter(s) and/or Content Experts:

Technical requirements:

  • Adobe Acrobat Reader 
  • Speakers

Registration requirements:

Register a free account

Creation and/or update: October 17, 2012